Cloud Chat 3 – Self Hosted Live Support Chat Business

$3.90

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Cloud Chat 3, the self-hosted live support chat business solution that brings seamless and efficient communication to your website. Designed for businesses of all sizes, Cloud Chat 3 offers a comprehensive set of features to enhance customer support, improve user engagement, and drive conversions. With complete control over your chat system, you can deliver real-time assistance and build meaningful connections with your website visitors.

Features:

  1. Real-Time Live Chat: Engage with your website visitors in real-time with Cloud Chat 3’s live chat feature. Provide instant support, answer questions, and guide users through their journey, fostering trust and boosting customer satisfaction.
  2. Self-Hosted Solution: With Cloud Chat 3, you have complete control over your chat system as it is self-hosted. This ensures data privacy, customization options, and the ability to tailor the chat experience to your specific business requirements.
  3. Customizable Chat Widget: Match the look and feel of your website with Cloud Chat 3’s customizable chat widget. Adjust the color scheme, size, position, and branding elements to create a seamless integration that enhances user experience and reinforces your brand identity.
  4. Multiple Agents and Departments: Manage customer queries effectively with Cloud Chat 3’s support for multiple agents and departments. Assign chats to the appropriate teams or individuals based on their expertise, ensuring efficient resolution and personalized support.
  5. Canned Responses: Save time and provide consistent responses with Cloud Chat 3’s canned responses feature. Create predefined messages for frequently asked questions or common inquiries, allowing your agents to quickly address customer needs.
  6. File Sharing: Seamlessly exchange files and documents with customers during chat sessions using Cloud Chat 3’s file sharing functionality. Share product brochures, user manuals, or other relevant resources to provide comprehensive support and enhance the customer experience.
  7. Offline Messaging: Never miss a conversation with Cloud Chat 3’s offline messaging feature. Visitors can leave messages even when your agents are offline, ensuring that no query goes unanswered and enabling timely follow-ups.
  8. Chat Analytics and Reporting: Gain insights into customer interactions and agent performance with Cloud Chat 3’s chat analytics and reporting capabilities. Monitor chat volume, response times, customer satisfaction ratings, and other key metrics to continually improve your support operations.
  9. Integration with CRMs and Helpdesk Systems: Streamline your support workflow by integrating Cloud Chat 3 with your CRM or helpdesk system. Sync customer information, chat transcripts, and other data, ensuring a seamless customer experience and efficient customer relationship management.
  10. Mobile-Optimized: Stay connected with your customers on the go with Cloud Chat 3’s mobile-optimized design. Access the chat system from any device, ensuring uninterrupted communication and support for your customers.

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Release Information

  • Price
    :

    $3.90

  • Last Updated
    :

    March 5, 2024

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