Fluent Support Pro


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is a comprehensive WordPress plugin designed to enhance and streamline customer support and communication on your website. This plugin offers a wide range of features and tools to help you provide efficient and responsive support to your website visitors, customers, and users. Here’s a detailed description of Fluent Support Pro and its key features:

  1. Multi-Channel Support: Fluent Support Pro allows you to centralize customer inquiries from various communication channels, including live chat, email, and a ticketing system. This ensures that you can manage all support requests from a single interface.
  2. Live Chat: Implement real-time live chat functionality on your website, enabling visitors to initiate conversations with your support team instantly. This helps in addressing urgent queries and providing immediate assistance.
  3. Email Ticketing System: Create a structured ticketing system for handling customer inquiries through email. Tickets can be categorized, assigned to specific agents, and tracked to ensure timely resolution.
  4. Knowledge Base: Build and maintain a comprehensive knowledge base or FAQ section on your website. This resource allows customers to find answers to common questions and troubleshoot issues independently, reducing the need for direct support.
  5. Automation: Automate certain support processes, such as ticket assignment, email responses, and follow-up messages. This helps in improving response times and efficiency.
  6. Canned Responses: Create pre-defined responses for frequently asked questions or common issues. Agents can use these canned responses to quickly address customer inquiries.
  7. File Attachments: Allow customers to attach files, screenshots, or documents when submitting support requests. This feature is particularly useful for troubleshooting technical issues.
  8. Customizable Chat Widgets: Customize the appearance and behavior of the live chat widget to match your website’s branding and design.
  9. User Management: Manage customer profiles and access control. Assign roles and permissions to agents and staff members to control their access to support features.
  10. Analytics and Reporting: Gain insights into support performance with built-in analytics and reporting tools. Track response times, ticket resolution rates, and customer satisfaction metrics.
  11. Integration: Fluent Support Pro can integrate with other popular WordPress plugins and tools, allowing you to connect it with your existing ecosystem of WordPress solutions.
  12. Responsive Design: The plugin is designed to be responsive, ensuring that the support features work seamlessly on various devices, including desktops, tablets, and smartphones.
  13. Regular Updates: The plugin is actively maintained and updated to remain compatible with the latest WordPress versions and to introduce new features and improvements.
  14. Dedicated Support: Fluent Support Pro offers dedicated customer support to assist you with any questions or technical issues related to its installation and usage.

Fluent Support Pro is a versatile customer support solution for WordPress websites and businesses. Whether you need to offer real-time live chat assistance, manage email inquiries efficiently, or provide self-service support through a knowledge base, this plugin can help you enhance your customer support capabilities and improve the overall user experience on your website.

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  • Last Updated

    March 16, 2024

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$ 49lifetime

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